The Ascott launches travel health and security services

George Sell George Sell Uploaded 31 May 2021


Singapore: Ascott says it is the first hospitality company to offer its guests global access to a comprehensive suite of telehealth, telecounselling and travel security advisory services.

In a global partnership with health and security services company International SOS, Ascott will provide these complimentary services as part of its enhanced Ascott Cares commitment to improve the overall wellness and safety of its guests.

Starting 1 June 2021, the services will be available to Ascott’s guests across nearly 200 properties in 86 cities and 27 countries.

Ascott’s guests who require telehealth assistance or telecounselling can call the property’s front desk from their apartments, to be connected to International SOS’ assistance centres. Guests will be able to speak directly with International SOS’ health experts at any of its 27 centres across the world, operating 24 hours, seven days a week and providing assistance in 99 languages and dialects.

Depending on the guest’s medical condition, International SOS’ health experts will provide medical advice or may refer the guest for teleconsultation, in-person consultation or telecounselling with their global network of more than 90,000 accredited medical service providers, including clinics and hospitals.

International SOS will also provide travel security advisory and assistance to Ascott’s guests to better prepare them for new environments. This includes advice on security matters including the choice of safe ground transportation, as well as verification and updates on in-country incidents, such as street protests, natural disasters, travel restrictions and security threats. With International SOS’ assistance, Ascott can advise its guests on the latest developments, implement in-property security protocols and safeguards, or work with International SOS to arrange travel security solutions to further assist its guests.

Kevin Goh, CapitaLand’s CEO for Lodging and Ascott’s Chief Executive Officer, said: “Ascott’s global partnership with International SOS further elevates our standard of care and hospitality. As the world’s first hospitality company to provide global access to telehealth, telecounselling and travel security advisory services for our guests, our guests can have greater peace of mind that they are able to receive on-demand quality care from medical and security experts, and feel safe when they stay with us. These value-added services as part of our enhanced ‘Ascott Cares’ commitment are particularly crucial amid the global COVID-19 pandemic. With the need for social distancing and uncertainties from travel restrictions, our guests are able to have immediate access to these services from the comfort of their apartment.”

“In addition to stringent hygiene and cleanliness practices, Ascott has also adopted innovations such as contactless services, facial recognition technologies and autonomous robotics to improve our guests’ experience and safety. Our enhanced ‘Ascott Cares’ commitment, which goes beyond caring for our guests, is our distinct competitive advantage. It shows the greater value Ascott can deliver to our property owners and the assurance we give our corporate clients who want to know that their employees are well taken care of when they stay with Ascott," he added.

Dr Pascal Rey-Herme, co-founder and group medical director of International SOS, said: “This collaboration is a world-first in the hospitality industry, and also marks an important step towards recovery for the sector. Working closely with the Ascott team, we want to reassure guests that their safety and well-being is a top priority, with robust, 24/7 global assistance for all travellers – whenever and wherever they are in the world. As the global environment continues to evolve, we will work with Ascott to adjust and adapt to best practices in managing their guests’ health and safety concerns.”



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