Domio launches industry's "most comprehensive" cleaning program

George Sell George Sell Uploaded 10 May 2020


US: Aparthotel operator Domio has unveiled its Domio Difference cleaning program.

The company describes the initiative as "industry leading guest experience enhancements to provide guests with peace of mind while they relax in the comfort of home and confidence of a hotel during their Domio stay". It includes "guest-facing technology combined with enhanced cleaning measures and health amenities to provide guests with assurance of safety and security during their stay".

The Domio team developed the cleaning portion of its new program with guidance provided by the CDC, EPA, WHO and leading cleaning chemical manufacturers including Ecolab to formulate its new 100-point cleaning process. Additionally, all Domio guests will be provided with in-room face masks and disinfectant wipes.

While certain technology improvements such as keyless entry and mobile check-in and check-out were already under development by the Domio, the Domio Difference cleaning enhancements were fast-tracked as a result of the COVID-19 pandemic.

"We're confident that once travellers hear about our cleaning practices, health amenities, larger apartment style spaces and innovative technologies that we developed for the Domio Difference, they will come to trust and rely on Domio for their travel needs," said Jay Roberts, Domio CEO. "Domio has always been ahead of the curve on innovation and trends in the industry, so we were very much prepared for the recent changes that consumers want as a result of this unfortunate pandemic. As a result we fast-tracked a few of these initiatives to meet consumer needs more quickly."

The Domio Difference program highlights, include:
• In-unit health kit: Guests will be provided with complimentary face masks and disinfecting wipes in each Domio aparthotel unit.
• 100-point CDC compliant aparthotel cleaning: Domio has developed a 100-point checklist inspired by CDC research to ensure clean room stays.
• Contactless check-in and check-out: Domio guests can now check-in and check-out via Domio's mobile app, enabling guests to bypass the front desk if they so choose.
• Keyless entry: Domio's proprietary technology enables guests to use their mobile device to unlock their apart-hotel removing the need to use a key or keycard.
• Voice-enabled assistant: Designed for aparthotel guests, in-room voice-enabled Angie units provide guests with a touchless interface for communication.
• Focus on fitness centres: Improved guidelines for disinfecting the hotel fitness centre, closing for cleaning multiple times daily and limiting the number of guests allowed in at one time.
• 80-point CDC compliant public area cleaning: Increased frequency and detailed checklist inspired by CDC research along with social distancing.
• Employee PPE: All employees will be provided masks, gloves and other PPE to ensure your wellbeing.



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