Guests turned away from Manchester aparthotel as operator ceases trading

George Sell By George Sell
12 January 2017 | Updated 16 February 2017

UK: Customers of Blue Rainbow Aparthotels have been locked out of a Manchester property by the building’s owners.

Blue Rainbow operates serviced apartments at several sites in Manchester, including Hill Quays on Jordan Street.

Earlier this week a sign appeared on the front of the building informing guests that Blue Rainbow had ceased trading.

The sign said that all guests currently staying there must vacate the building and future guests would be refused access.

A letter addressed to Blue Rainbow also put up at the building says: "Notice is hereby given that you have failed to make payment of the due licence fee on each due date. You should leave the premises in full accordance with the licence, we will be engaging bailiffs and security on site to ensure you comply fully with the requirements of termination of the licence. You should now advise all current guests that they will need to vacate the premises by close of business on 10 January 2017. You should also advise any future guests that City Space Hotels no longer operates from these premises known as Hill Quays and will be turned away if they travel to the property. We will now seek to recover all debts via the Personal Guarantees provided by the two directors of City Space Hotels."

Blue Rainbow's website has been taken down, its Twitter and Facebook accounts closed, and company directors Will Hannah and Jason Abbott, have not responded to attempts to contact them.

Blue Rainbow was placed in administration in 2014 when Hannah and Abbott agreed a pre-pack deal which saw them take on the Manchester assets of Blue Rainbow, including 79 serviced apartments, through a new venture, City Space Hotels Ltd.

One customer, described the situation at the building  to the Manchester Evening News as "complete chaos".

"When we arrived the rooms were in a disgusting state and didn't have loads of the basic things like towels. Then yesterday me and my wife went into town and when we came back we had real difficulty getting in. There were huge queues of people at the reception desk kicking-off. Signs had been put up and security were telling everyone they had ceased trading. But there has been absolutely no communication from anyone at Blue Rainbow and we can't get through to them. And lots of people were still turning up and not being allowed in. There was no way for them to check in."

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