Staying Cool wins VisitEngland award for customer service

George Sell By George Sell
21 October 2015 | Updated 21 October 2015

UK: Staying Cool at the Rotunda in Birmingham has won a ROSEcustomer service award from VisitEngland.

Staying Cool was one of only 100 businesses selected to receive a ROSE award from 25,000 assessed by VisitEngland. ROSE stands for Recognition Of Service Excellence.
Staying Cool runs 30 serviced apartments at the Grade-II Listed Rotunda building in Birmingham. In September, the company was shortlisted for the ASAP (Association of Serviced Apartment Providers) Best Guest Experience - an award the team won in December last year.
Earlier in 2015, Staying Cool was recognised as a TripAdvisor Hall of Fame winner and it also won a customer service award in the Retail Birmingham Awards.
Tracey Stephenson, MD of Staying Cool, said: "We put a lot of thought and hard work into guest relations and it's wonderful to have that recognised. I am extremely proud of the team and can't wait to see what the rest of the year brings."

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