Supplier spotlight: PMS and RMS software

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The advent of cloud software has revolutionised the functionality of property management and revenue management systems, and there is now a huge choice available. SAN looks at some of the best on offer.

acomos is described as a simple and intuitive PMS System that offers full accounting and housekeeping control, and detailed business performance reports. It is accompanied with a free bookings page that can specify room detail and upsell your in-house facilities alongside an additional itinerary page. The software is versatile enough to be used on any device, something that is increasingly important in our new technological environment. A 24/7 support service is offered from the company's dedicated UK-based service centre.

The acomos principle is about "tying everything into one easy to use property management system so that customers have a seamless experience". Clients can do away with pieces of paper where information gets poorly entered into a system or even lost, often costing them time and money. It's also important to acomos that its system offers the latest technology but doesn't baffle the user. The focus is on ensuring the system is performing exceptionally, executing tasks in the background to ensure your hotel or apartments can deliver better service and increase revenue, whilst maintaining an easy to use system at the front end.

acomos CEO Ariana Pampoulides says: "Technology has moved on at an unimaginable speed over the last 10 years, it's our job to pick the best of the innovation and ensure that acomos is either using it or is ready to integrate with it. Therefore we ensure that we are always attending industry events and technology summits so that we can keep an eye on the latest developments for our clients."

One development that acomos has highlighted as being hugely important in the future of hospitality technology is artificial intelligence. It launched its newest tool, acomosQI, earlier this year and already has pre-orders for the intelligent data analysis system. acomosQI is available to preview at industry events or on request via an online demo.

Duetto's Revenue Strategy Platform "brings together core technologies and data to make them accessible through multi-tenant cloud architecture, powering a suite of applications delivering a holistic Revenue Strategy that increases organisational efficiency, revenue and profitability".
The GameChanger Open Pricing application enables hotels and apartments to yield rates independently by property and stay date, room type, booking channel and customer segment, driving increased revenue, profit and efficiency. Duetto's fully deployed hotel clients using GameChanger have recorded an average RevPAR Index lift of 6.5%.

Intelligent reporting solution ScoreBoard enables hotels and hotel companies to quickly and efficiently produce and share multi-property reports such as financial forecasts and budgets, leading to more accurate reporting and streamlined operations.
Contracted-business optimisation is achieved with BlockBuster which helps hotels to bring together sales and revenue management to effectively yield group bookings and optimise on contracted business. PlayMaker enables hotels to personalise the booking path and increase conversion.

"Duetto launched with some of the brightest cloud technologists and paired them with some of the most experienced - and passionate - hospitality experts. Together, we challenge each other every day and that drives us to find new and better solutions to the industry's greatest problems," says Michael McCartan, managing director, EMEA, Duetto.

"We advocate for a holistic revenue strategy that brings together sales, marketing, revenue management and all revenue generating functions together working toward a common goal - increased revenue and profitability. Our cloud technology and advanced analytics make that possible, and our Customer Success team ensures it happens. It's why we've built our team with experienced revenue managers who understand our customers' challenges and can speak their language."

To date, more than 2,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's applications. Duetto works with many innovative hotel companies from the very big (NH Hotel Group) to the very small (Nira Hotels & Resorts), from beach (Palladium Hotel Group) to city centre (GLH), from luxury (Nobu Hotel Shoreditch) to budget (easyHotel).

Streamline Corporate Housing software is "the right solution for corporate housing and serviced apartment providers who are looking for a long-term software partner that will help them manage their growth".

Director of product and business development Eric Bache, says: "At Streamline, our software has been developed by housing providers. We have always leveraged the partnership with our clients to ensure we are building a software that suits their immediate needs of profitability and efficiency. We are focused on providing an all-in-one solution for all users of our platform. Research, innovation, and seamless integrations with third parties allow our software to evolve with the ever-changing landscape of the industry."

Its features include:
• Built-in CRM/Lead Management System
• Fully Integrated Accounting Suite - Monthly Invoicing/Accounts Receivable/P&Ls
• CEO Dashboard with KPI's - Occupancy, Revenue, Bookings, In-House and AR Aging
• Automated Document System With E-Signature
• Guest App - Enhance the Guest Experience
• Housekeeping/Maintenance Apps - Connecting the field operations staff with the office
• Incoming Call Management Suite- 24 hour call center API
• Multi-Currency support & Multi-Language API
• Direct Connection to OTAs (Booking.com, Expedia, AirBnB, HomeAway)
• Open API (approx. 100 connections) Payment gateways, OTAs and Business Services
• World Class Server and Data Security via Amazon Web Services
• Streamline University - Advanced System Training
• Streamline Summit  - A yearly event for clients

Bache continues: "In order to service the demands of the growing furnished accommodations market, we built logic that allows users to define when and which units they wanted available to OTAs. This enables providers to service both their traditional business travelers, as well as the rapidly expanding consumer market. Connectivity is something that has been missing in this industry - not only the ability to connect real-time to online distribution channels, but connect with each other. Streamline believes in an open environment where everyone can benefit by working together. Companies often share inventory real-time to improve guest retention and expand their business reach. Streamline is not just another software solution. We are a family of corporate housing leaders working together to build the best software in the industry."

RMS, The Hospitality Cloud, is a globally renowned software company, with headquarters in Australia. RMS produces and supports online booking, channel management and front office systems to the hospitality companies worldwide.

RMS has been at the forefront of development of property and reservations management systems for more than 30 years in the holiday park, caravan and RV park, hotel, motel and serviced apartment segments. The RMS Property Management System offers the ability to provide real-time online booking functionality, which enables the collection of bookings from a property's website, the global distribution system and an expansive variety of third-party travel websites. Currently, RMS host an expanse of over 6,000 properties across 30 countries, utilising the vital ability to complete online bookings, maintain channel management and operate a front office system in a single application.

The Elina Growth Platform is designed to help "get more direct bookings, distribute smarter and grow revenue". Elina is professional property management software designed for serviced apartments, vacation rentals and hotels who want to scale and value their guests data.
The base is a pro property management system and powerful online reservation system. Users can then choose to add a booking channel manager, an easy pro website, revenue management system, integrations, APIs and other features or services. The platform is all web-based and ideal for either new businesses or those switching PMS from another provider.

Elina property management software is described as "marketing powered". The company says: "It does all the things you want from a property management system and more: reservations, invoicing, operations, distribution, reporting, and really excels in marketing. Elina is more than just online reservation software. The central platform includes the property management system, booking engine and channel management or distribution. Elina PMS is designed and built for hotels and aparthotels, serviced apartments and vacation rentals. Created for both corporate and leisure, short and long stay accommodation providers. Diversify your customer and guest mix and grow."

The next Suppier Spotlight, published on November 1st will focus on providing a good night's sleep, covering beds, bedding, fabrics, laundry services and sleep technology. For more information email info@servicedapartmentnews.com.

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