Serviced Apartment Webinars


Click on the title for more information to register for any of the no-cost sessions. Please note start timings are 1200hrs for ENGAGE! and 1400hrs for other sessions.

February 25th, 12:00 - 1300hrs: ENGAGE! - the long road back

How quickly will corporate travel bounce back from the consequences of Covid? Domestic business travel is predicted to recover quickly but how realistic are these predictions, and what about international travel?

 In this session we will discuss:

• Which markets will recover first – domestic vs international
• Which segments will return first & which are likely to be replaced by technology?
• Is it time for travel to be re-segmented – sales/client; essential/non-essential?
• What lessons can corporate travel learn from previous disruptions
• Which comparable industries are recovering more quickly and what lessons can we learn from them?

Hosted by Mark Harris, Director, Travel Intelligence Network in conversation with:
Clive Wratten, CEO, BTA
Lee Whiteing, ex-Global Travel Manager
Ana Gibson, GB Supply Manager – Travel, E1 Northern Europe, Hilti (Gt. Britain) Limited
Jo Layton, Director, CAP Worldwide

March 11th, 12:00 - 1300hrs: ENGAGE! - the new different

Despite the recent U-turn on workers returning to their offices, many business travellers are itching to get back on the road. Covid-19 has changed the needs of the business traveller, so how should travel managers be re-tooling their programmes in readiness for business travel’s resumption?

In this session we will discuss:

• Travellers’ concerns and how to address them
• Greater focus on cost, risk and change management and impact on compliance.
• The importance of blending virtual with face-to-face within a travel programme
• Will only essential trips be approved in 2021?

Hosted by Mark Harris, Director, Travel Intelligence Network in conversation with:
Carol Fergus, Global Travel, Events and Ground Transportation, Fidelity
Chris Galanty, Global CEO, Flight Centre’s Corporate Travel Divisions

March 18th, 14:00 - 1500hrs: - Serviced apartments and extended stay: the new darlings of the investment sector


You will learn:
How investor sentiment towards the sector has changed
Actual and potential new investor players in the space
A round-up of the latest deals and a look at those that could happen
The forthcoming wave of M&A

Hosted by George Sell, editor-in-chief, IHM, in conversation with:
Neil Short, development director - London, Staycity

March 25th, 12:00 - 1300hrs: ENGAGE! - customer engagement in a post-Covid world

As business travel returns, it’s never been more important to provide travellers with the content and information they need. Furlough and downsizing will mean building new relationships and rebuilding old ones. How will these factors change the way customers and suppliers engage?

In this session we will discuss:
• The pandemic’s impact on customer loyalty and how can suppliers rebuild relationships?
• How have travellers’ needs changed since lockdown?
• Is managing customers face-to-face possible?
• How suppliers can meet traveller’s safety and wellbeing expectations
• What does best practice in traveller engagement look like for travel managers and suppliers?
• Which technology tools are now essential?

Hosted by Mark Harris, Director, Travel Intelligence Network in conversation with:

Richard Eades, Global Category Manager (Travel & Meetings), BP

April 8th, 12:00 - 1300hrs ENGAGE! - out of adversity

Every crisis gives rise to innovation. Amidst the carnage caused by the pandemic, where will the opportunities be for start-ups and what will the impact be on more established providers. And what innovations will emerge in terms of products, service enhancements and value-adds?

In this session we will discuss: 

• Has Covid-19 given our industry the opportunity to reset and what should change?
• Which customer needs are currently under-serviced?
• Which travel sectors offer the greatest potential for innovation?
• Is it still all about virtual & digital?
• Will bleisure add more or less value to business trips?

Hosted by Mark Harris, Director, Travel Intelligence Network in conversation with:tbc

April 15th, 14:00 - 1500hrs: - Changing business models post-Covid

You will learn:
When and how will business travel return
Capitalising on increased awareness to boost leisure business
Marketing to new guest demographics
How distribution networks are being reshaped

Hosted by George Sell, editor-in-chief, IHM

May 13th, 14:00 - 1500hrs: - Serviced apartments and extended stay 2030: what will the industry look like?

Hosted by George Sell, editor-in-chief, IHM in conversation with:
Liz Hall, Liz Hall Hotel and Travel Consulting
Simon Walford, development director, Staycity

June 24th: 14:00 - 15:00hrs: - The connectors: serviced apartment and corporate housing agents

You will learn:
How the role of agents has changed
What does the future hold for the agent/operator hybrid?
How agents are adapting to a new world of business travel
How technology will change the role of the agent

Hosted by George Sell, Editor-in-chief, IHM in conversation with: tbc

July 22th: 14:00 - 1500hrs - Reinventing the landlord/operator relationship

You will learn:
How to structure fairer, more collaborative relationships
The death of the master lease and the rise of the hybrid lease
Management agreements come to the fore
The franchise of the future

Hosted by George Sell, editor-in-chief, IHM in conversation with:

William Kirkpatrick, Head of Hotels, Gerald Eve

Thank you sponsors