Australian operator Arise opts for RMS Cloud

George Sell George Sell Uploaded 03 September 2019

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Australia: Arise Hotels and Apartments has upgraded its hospitality technology to the RMS Cloud property management system.

Stacey Ireland, group operations manager at Song Group, which owns Arise Hotels and Apartments, said: “We were using an alternate software and found that the functionality we were chasing wasn’t there. We needed to be more efficient and found that RMS was the best option.”

“We really like the granularity of the RMS Cloud property performance reporting and the flexibility that it can be operated at an enterprise level allowing us to have access to all properties in one report,” he said.

The ability to compare performance across multiple properties is increasingly important for Arise. It manages around 1000 short stay serviced apartments and the same number of permanent rentals across 13 high-rise towers in south-east Queensland and Melbourne, with plans for further expansion.

“We’ve got some pretty ambitious growth plans and are looking at opportunities in Sydney, Melbourne, the Gold Coast and Western Australia to diversify our portfolio. Our next step is to ensure we can offer our clients, most of whom are business travellers, an option in each city. That’s what we’re working toward over the next couple of years.”

The first two Arise properties switched to RMS in June and July with the remaining 11 all going online on August 1.

“We brought the balance of our properties over in one go so that was a huge effort,” said Ireland. "The core senior management group did a 24-hour shift and rolled all the systems overnight and balanced all the trusts accounts between the banking periods - 5pm and 8am essentially. It was a big challenge, but we were able to get it all done.”

Peter Ferris, director of global sales and marketing at RMS Cloud, said: “Arise had an ambitious timeline in which they wanted to switch, and we pushed hard to help them meet their target – resourcing, training and on-boarding all the properties through our dedicated Trust team based in Queensland. We are delighted to partner with Arise. They have some fantastic properties and it’s been a pleasure dealing with Stacey and his entire team and we look forward to supporting their growth plans.”

RMS is a sponsor at the Serviced Apartment Summit MEA, which takes place in Dubai on September 16. Click here to find out more.

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