UK: South-east England serviced apartment operator chooses Xn Hotel System software.
House of Fisher provides serviced accommodation in the Thames
Valley and South Central regions, primarily for the corporate
market, but also with a presence in the leisure sector.
Driven by expansion and new openings, including the 100 Kings Road apart-hotel in Reading, the company says it identified the need to "implement a reservation system that would deliver efficiencies across the operation, whilst being flexible enough to support the unique requirements of the serviced apartment sector. Key criteria included billing mechanisms to comply with advance payment and VAT requirements, integrity of financial reporting, mobile functionality for housekeeping and other departments, and exposure to key distribution channels".
Following a review of systems on the market, Xn Hotel Systems was chosen to implement protel Multi-Property Edition (MPE) PMS. House of Fisher says that "key to this decision was Xn's track record in the serviced apartment industry, both in the UK and internationally, as well as the ability to customise protel to House of Fisher's needs and to provide functional mobile apps for a number of different operational requirements".
Finance director Duncan Mayes said: "We spoke to several of our industry peers as part of our evaluation process and Xn/protel stood out as the most flexible solution with the best fit to our needs."
Alan O'Riordan, MD of Xn Hotel Systems, said: "We are delighted to partner with House of Fisher at this pivotal point in their growth. Protel MPE, combined with Xn-developed customisations, is now installed in multiple serviced apartment groups worldwide, managing a total of more than 20,000 apartments. We have invested significantly in this sector, which has been underserved for many years, and are pleased to further consolidate our market leading position."