UK: The Apartment Service, a provider and global booking agent for serviced apartments and hotels, has landed a top three position in a mystery shop of the HBAA membership.
The mystery shop of the Hotel Booking Agents Association (HBAA)
membership was conducted by market research consultancy BDRC
Continental and is an on-going exercise used by HBAA to benchmark
its members in order to "create a recognised industry
Every quarter member agents receive an accommodation enquiry via email or telephone and are assessed on how the enquiry is being handled, the speed of response and the product knowledge of the operator.
Charlie McCrow, managing director of London-based The Apartment Service, said: "At The Apartment Service we pride ourselves on our service, response times and providing appropriate and relevant accommodation solutions and are delighted to have been recognised. To be in the top three of accommodation agents tested in this first round of benchmarking is an achievement and high praise indeed."